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AV Software : Software : Huawei Enterprise USA - SoftConsole
Huawei Enterprise USA - SoftConsole
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IP-based Computer and Telephony Integration Softphone Software Platform

Model: SoftConsole

  • Automatic call distribution for sending incoming calls to specific terminals or agents
  • Call queuing, transfer, and night service for fast, accurate, 24/7 services
  • Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor
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SoftConsole Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services. The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

  • Automatic call distribution for sending incoming calls to specific terminals or agents
  • Call queuing, transfer, and night service for fast, accurate, 24/7 services
  • Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor
 
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